Trócaire is one of Ireland’s top INGOs, having over 40 years’ of experience in international development. Trócaire works in partnership with local and church organisations, supporting communities in over 20 developing countries across Africa, Asia, Latin America and the Middle East. Trócaire envisages a just and peaceful world where people’s dignity is ensured and rights are respected; basic needs are met and resources are shared equitably; people have control over their own lives; and those in power act for the common good.
In Zimbabwe, Trócaire has been working with partners since the late 1970s and opened a country office in Harare in 2010. In Zimbabwe, Trócaire supports long-term development work on Sustainable Livelihoods and Resilience Building, Civil Society Strengthening, Sexual and Gender-based violence, as well as humanitarian response during emergencies. Trócaire works with 22 local partners across 5 provinces and actively supports localised development and humanitarian aid. Core to Trócaire’s partnership approach in Zimbabwe is the support of local civil society organisations to strengthen their institutional, financial, technical, and managerial capacities.
The CD position provides an opportunity for an experienced, dynamic and innovative individual to lead a country team of 17 dedicated and motivated staff in responding to complex development and humanitarian challenges in partnership with local actors. The CD will provide overall management and strategy support to the country programme ensuring that systems and processes are in place, that new ideas are fostered and that Trócaire continues to deliver an exciting and impactful programme with partners in Zimbabwe.
Reporting to the Head of Portfolio (based in Ireland), this is a fixed term contract type for 3 years and is based in Harare, Zimbabwe. The incumbent will manage a team of professionals including but not limited to the Programme Manager (PM), Finance and Administration Manager (FAM) and the Regional Business Development and Compliance Manager (RBDCM) who along with the CD make up the Country Management Team (CMT).
Safeguarding Programme Participants
Trócaire is committed to Safeguarding people within our programmes from Exploitation and Abuse and has specific policies on this commitment (including a Global Code of Conduct) which outlines the expected behaviour and responsibility of all staff, consultants and other organisational representatives. Any candidate offered a job with Trócaire will be expected to sign Trócaire’s Safeguarding Policies and Global Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents
Key Duties amp; Responsibilities
- Provide strategic vision and direction for the country programme.
- Create and maintain a shared vision among staff of Trócaire’s country and organisational objectives and their role in achieving these.
- Lead on Trócaire’s Zimbabwe Country Strategic Plan and review it annually against key country and organisational level objectives, indicators and targets with annual reports on programme, non-programme and financial management to the organisation, donors and other stakeholders.
- Model the behaviours and values expected of Trócaire staff and expressed in our Strategic Framework.
- Input into organisational strategy through strategic planning and monitoring processes.
- Lead on the localisation of aid discussions in consultation with partners and other stakeholders.
- Lead on in-country networking and representation with government, donors, NGOs, INGOs, networks and the Catholic Church / Caritas.
- Provide leadership and foster collaboration with other actors (NGOs, INGOs, networks, host government etc.) in order increase networking amp; opportunities for collaboration.
- Lead on advocacy at a country level and on defining advocacy messages for use internationally.
- Provide leadership and direction in the strategic development and implementation of programmes at country level, in line with Trócaire’s country and strategic objectives, strategies and policies.
- Ensure that organisational approaches to partnership, gender equality, vulnerability and targeting, accountability and protection are effectively incorporated across development / humanitarian programmes.
- Ensure that effective results-based monitoring and evaluation systems are implemented in line with Trócaire policies, systems and guidelines.
- Lead on ensuring that Trócaire Zimbabwe regularly reviews, adapts and rolls out an Emergency Preparedness Plan and that Trócaire and partners retain humanitarian response capacity.
- Ensure that programme learning is captured and feeds into programme development and sharing across programmes, countries and globally.
- Ensure that internal and external reporting is carried out in a timely manner, to a high standard and in line with agreed objectives and targets (including annual Programme Reviews and Results Monitoring Frameworks).
- Ensure the Zimbabwe team fully engages with and complies with Trócaire’s cloud based Salesforce/Box software as the organisational platform for partner, project and grant management.
- Lead and oversee the business development process and the adaptation of the Zimbabwe’s Donor Engagement amp; Institutional Funding Strategy to ensure the Zimbabwe programme grows, is innovative and sufficiently funded.
- Lead on ensuring Trócaire visibility, representation and networking and engagement with donors.
- Ensure optimal cost recovery, based on sound systems for budgeting, monitoring and compliance reporting.
- Network actively and play a lead role in management level dialogue with donors and other INGOs on accessing and managing institutional funding.
- Ensure all donor grants are effectively managed and reported on to a high quality and in a timely manner.
- Ensure that Trócaire attracts and retains high calibre staff by providing: a sense of clear purpose to all staff, development opportunities and competitive packages, in line with Trócaire policy and in coordination with Trócaire’s HR Business Partner.
- Ensure effective adherence to and implementation of HR policies and procedures at country level, in line with Trócaire’s HR Policies, Procedures and Guidelines in coordination with HR and with all local labour laws.
- Ensure consistent implementation of strong performance management systems throughout the country team, in line with organisational policy.
- Line manage the Country Management Team (FAM, PM) and RBDCM and other staff as necessary.
- Ensure that there are regular staff forums and meetings for discussion and coordination of strategic, operational and administrative initiatives.
- Through inspiring and accountable leadership, create a working environment, which is positive and inclusive, and continuously look for ways to maintain or improve this.
- Ensure that Trócaire’s commitment to Safeguarding Programme Participants is delivered through policies and practices that support the prevention of abuse and exploitation and create opportunities to raise and respond to concerns as outlined in Trócaire policies.
- Oversee the application of Trócaire’s Country Office and Programme Complaints Mechanisms and directly manage sensitive complaints (e.g. those relating to potential abuse or exploitation).
- Support Focal persons in communicating Trócaire’s commitment (on Safeguarding and Complaints Mechanisms) to Partner Organisations as included in Trócaire’s Grant agreement, supporting capacity building of Partner Organisation on minimum standards.
- Take responsibility for overall financial management in the country and ensure that there is optimal use of financial resources, managed in a transparent and accountable manner in line with Trócaire’s systems and procedures.
- Support the FAM to ensure that budgets are prepared, reviewed and monitored regularly and that resources are strategically allocated as appropriate on the basis of need or programme quality.
- Ensure effective financial management systems, processes and controls are in place and are fully compliant with Trócaire’s operating standards and the relevant legal requirements in-country.
- Take responsibility for ensuring all staff are familiar with and comply with institutional processes and systems, e.g. Management of Information Systems, use of IT systems etc.
- Ensure that all host government requirements in relation to registration, taxation, labour law, auditing, fraud etc., are complied with.
- Ensure that internal and external audits are fulfilled in a timely and efficient manner, in line with Trócaire policy and back donor and host government requirements.
- Ensure follow-up on recommendations arising out of audits of Trócaire’s operations and take appropriate actions where necessary.
- Ensure full compliance with Trócaire’s fraud policy and related back donor or host government requirements;
- Maintain direct links with the HQ and Regional based Internal Auditor, in coordination with the Country Finance and Admin Manager.
- Develop, manage and review the Zimbabwe office security plans, procedures and contingency plans and ensure that the Zimbabwe country team adheres to all Trócaire security policies.
- Take responsibility for the management of security at a country level for the Zimbabwe programme staff.
- Represent Trócaire with the host government, national NGO and INGO networks, the Catholic Church and its agencies, donors and other key strategic stakeholders
- Increase awareness of Trócaire’s work with Trócaire’s supporters and key stakeholders in Ireland, through the provision of communications material, facilitating internal and external visitors and carrying out media interviews upon request by the Communications Unit in HQ.
- Lead the country team in contributing to the development and implementation of core communications, fundraising, development education and advocacy initiatives at global level.
- Any other duties as assigned by the Head of Portfolio.
Programme Development amp; Management (in collaboration with the Programme Manager)
Business Development amp; Institutional Funding (in cooperation with the Regional Business and Development Manager)
Human Resource Management (in collaboration with the HR Business Partner)
Safeguarding Programme Participants amp; Complaints Management (in collaboration with the Head of Safeguarding)
Financial and Admin Management (in collaboration with the Finance/Admin Manager)
Audit and Corporate Governance Compliance (in collaboration with the Global/Regional Internal Auditor)
Security Management (in collaboration with the Global Security Advisor)
Representation, Communications and Advocacy
Person Specification Essential Requirements
- Third level qualification in Development or related field of study.
- Post-graduate qualification in a relevant area, or significant experience beyond that outlined below
- A minimum of 5-8 years’ experience in the management of development amp; humanitarian programmes of substantial scale;
- A minimum of 3 years’ experience in running a country office (admin, finance, HR management, security management etc.);
- In-depth understanding of programming in a partnership model, based on at least three years’ experience working in a partnership-based (I) NGO;
- Sound and up to date knowledge of development concepts, methodologies and techniques, including results based management, rights based approach and participatory methodologies;
- Demonstrable experience of promoting gender equity through programming and within an international organisation;
- Demonstrable experience of working to attract institutional donor funding and of managing large and complex donor grants.
- Solid experience of managing teams in a multi-cultural and post-conflict environment and playing a leadership role in ensuring cohesiveness, inclusion and development of staff at all levels.
- Excellent leadership skills;
- Ability to motivate staff to align behind a shared vision and objectives;
- Demonstrated ability to think strategically and to develop and implement a clear country level strategy in the context of organisational strategy;
- Demonstrated ability to operate under pressure and in a volatile environment
- Demonstrated ability to manage security in challenging environments
- Ability to coach and help others develop in their professional lives;
- Excellent interpersonal and relationship management skills and demonstrated ability in using these with internal stakeholders (Trócaire staff in different locations) and external stakeholders (partners, Church, donors, host government etc.);
- Demonstrated ability to manage budgets and financial systems on a significant scale, in development and humanitarian contexts;
- Demonstrated ability to meet corporate governance and accountability requirements of host governments, the organisation and donors;
- Highly organised, with excellent planning, prioritisation and problem-solving skills;
- Excellent verbal and written communications skills:
- Competent in Microsoft packages (Word, Excel);
- Fluency (written and spoken) in English.
- Understanding of and an empathy with the role of the Catholic Church in development
- A strong commitment to the work of justice and an empathy with the ethos and work of Trócaire.
- Ability and willingness to travel within Zimbabwe and regionally/internationally including travel to HQ in Ireland.
For the candidate with the required experience and passion for the role, Trócaire offers a competitive package of salary and benefits.
Closing date for applications is Monday 29th March 2021
At Trócaire, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of performance and integrity in line with our organisational values. All recruitment decisions are made on the basis of organizational needs. Trócaire is committed to creating an inclusive environment of mutual respect, recruiting and employing staff from diverse backgrounds and with diverse identities, at all levels in the organisation. We will not tolerate discrimination on the basis of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disability. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.